Terms & Conditions

These are Terms, Conditions and Privacy policies that govern the commitment by Perfecting Educational Output (PEO) towards all stakeholders as well as the stakeholder relations with the company. The company may amend this policy or add new Terms and Conditions at any time, at our sole discretion. If so, we will publish an updated version on our website.

The programs offered by PEO are grouped into two, being Academic Support and Extra Mural Activities

Parents / guardian participation is encouraged. This will offer parent-child bonding but also ensure that unnecessary injuries are avoided, where applicable. PEO cannot be held liable, in any way, for child performance in their official academic learning with their respective schools nor for any injury or damage to property as a result of the extra mural activities they partake in.

The program and activities are schedule as outlined under “The Calendar”, which is accessible on the PEO Website.

The Academic sessions would have recordings, for later access and revision purpose. The Extra Mural sessions however, would be available as scheduled with some having no recorded sessions afterwards. The main reason we may not to provide recording is to ensure that the candidates take the sessions serious, but also to make sure they partake under real-time guidance of the facilitator. The extra mural activities are educational and entertaining as well, usually such provide more enjoyment when done on the day.

Please note that PEO may refuse an applicant from participating in the programme for any reason at our sole discretion including (but not limited to) risk of reputational damage to us, any reasonable suspicion of previous criminal activity including shoplifting or any previous history of verbal or physical, racial, gender-based abuse to PEO partners, staff and fellow customers. This restriction can be broadened at sole discretion of PEO, whilst mindful of and being sensitive to the laws of the republic at any point in time.

By signing up and participating on our Program, the parties agree to the Terms and Conditions.

PEO offers the following services:

1. PEO Academic Support

PEO Academic Support looks at subjects offered under the curriculum of Basic Education as determined under the Department of Basic Education.

It is important to indicate that PEO is at this stage NOT registered with South African Comprehensive Assessment Institute (SACAI), Independent Examinations Board (IEB)  or Department of Basic Education (DBE). It uses material recommended and recognised by relevant bodies within the basic education space, but its assessment can not be used as part of the official academic material. The service rendered is that of support, for children who may be falling behind in their formal schooling environment and need extra support.

It is however in PEO’s medium to long-term plans to become a fully registered on-line school, recognised by applicable regulatory bodies.

• About PEO Academic Support Activities

The subjects offered by PEO are selected in line with the demand experienced. The scope of subjects offered will be under constant review with the aim of being as accommodating as possible to the needs of our clients.

By not being a registered academic institution, does not mean PEO offers sub-standard service. Our aim is uphold who we are “perfecting educational output”.

The program commences with a limited number of subjects, but in due course will expand its offering, informed by the academic landscape of the Republic of South Africa

• How does a candidate participate in our Academic Programs?

1. To participate, the Parent / Guardian should apply for register via our website,
2. The candidate can not apply for themselves. Only applications by parents / guardian would be accepted.
3. Each application is recognised as candidate application and fees payable are per candidate and not per parent. If more than one child is registered, each child is recognised as an independent application. Parents are expected to act with honesty and integrity in registering the children.
4. Participant will select the subjects in line with what they are already doing at their institutions of learning.
5. The application is accompanied by a non-refundable 00 application and administration fee. The admin fee is discounted by 50% for the additional child, if more than 1 child are registered and accounted for by same parent / guardian
6. There is a R450.00 monthly fee per subject per candidate, with two (2) class-sessions per week. The fee is payable by no later than the last working day of the preceding month (i.e. The Fees for March are payable by no later than the 28^th February).
7. Failure to have money received by the 5^th of the month could render the participation null and void or service termination may be effected.
8. All fees may be paid through an Electronic Funds Transfer (EFT) to the PEO’s elected bank account. The parents/guardian may also elect to enter into a Debit Order arrangement, facilitated though PEO’s elected service provider
9. All candidates will identify subjects they are interested in. The calender is provided to assist in avoiding clashes. Any subject changes should be communicated in writing, by sending an email to registrations@peoonline.africa by no later than the 20^th of preceding month or the last working day before the 20^th, should the date fall onto a weekend or a public holiday. The communication should reach PEO by no later than 12h00 of the day.
10. Cases / Groups will be limited to manageable sizes. That the sessions are digital does not mean PEO neglects the importance of being able to interact with participants the best way practically possible.
11. The Operating times are planned as follows:

• The programs run from the beginning of academic period to the end, in line with the basic education calendar
• The programs run five days of the week except for a Sunday and public holidays
• The programs are offered between 15:00 – 19h00 during week days
• On odd times, the could be weekend sessions between 9h00 – 12h00 on Saturdays
• A detailed scheduled activities is available under the Calendar on our website

12. Failure to participate in a session for any reason including and not limited to power failure, network connectivity etc, would not warrant any refund. Parents may notify PEO as soon as possible of the challenge so as to explore other arrangements if any.
13. PEO Extra Mural Activities

Under Extra Mural Activities, PEO looks at non-academic learning opportunities. Through the PEO platform participants would be exposed to practical day-today activities that may be complementary to their overall academic studies, but more importantly expose them to practical problem-solving activities

Extra Mural Activities in their nature do not always come with any kind of assessment, however PEO has ensured that there is a lot of practical activities and very little theory. For that reason, the company does not guarantee any specific quality of service by the services provider. The candidates are encouraged to expand their knowledge on activities they have been exposed to from the platform, by practicing on their own or doing further research.

A variety of programs are offered through this platform. The parents / guardian / participating candidate should elect, at own discretion, whichever programs they are be interested in. A candidate can select a maximum of four (4) programs per month.

It is the duty of the candidate / parent to ensure that the selected programs do not conflict in terms of time schedules. Please familiarize yourself with calendar

• About PEO Extra Mural Activities

These activities offered by PEO are selected at the sole discretion of the company, however parents are encouraged to make suggestions on any other activities they would like to accesses. A thorough study will be conducted on each submission and careful consideration be given to it.

PEO will still have the sole discretion to implement any of the recommendations.

Most of the activities selected focus on the day-to-day activities we all come across in our daily lives, however the might be some which are outside our norm. Some such activities may require parents to invest in additional resources and this would be done at additional cost, outside the monthly fees.

Parents should be careful and practical when assisting their children to select activities they would like to participate in. They should take into account the environment under which their children will be when participating i.e. My Little green Fingers – Gardening training may need a piece of land or an area where a portable garden would have to be erected, a Soccer coaching and dance may involve some movements i.e. kicking the ball around, so the parents should be mindful when selecting the activities

Children still have to be children. This program should not feel like another school sessions. PEO aims to make it enjoyable to the point that candidates do not want to miss out, but should they do, they should not be hard on themselves.

Sessions missed will unfortunately not be refundable.

• How does a candidate participate in our Extra Mural Programs?

1. To participate, the Parent / Guardian should apply for register via our website. The candidate can not apply for themselves. Only applications by parents / guardian would be accepted.
2. Each application is recognised as candidate application and fees payable are per candidate and not per parent. If more than one child is registered, each child is recognised as an independent application. Parents are expected to act with honesty and integrity in registering the children.
3. Even though the programs can be accessed by anyone of any age, there would be different “pitch” for different ages and as a result each child is registered independently.
4. Even though any child may elect to participate in any extra mural activity, there might be some, where PEO recommends age restriction.
5. The application is accompanied by a non-refundable 00 application and administration fee. The admin fee is discounted by 50% for the additional child, if more than 1 child are registered and accounted for by same parent / guardian
6. There is a R750.00 monthly fee per candidate, payable by no later than the last working day of the preceding month (i.e. The Fees for March are payable by no later than the 28^th February)
7. Failure to have money received by the 5^th of the month could render the participation null and void or service termination may be effected.
8. All fees may be paid through an Electronic Funds Transfer (EFT) to the PEO’s elected bank account. The parents/guardian may also elect to enter into a Debit Order arrangement, facilitated though PEO’s elected service provider
9. All approved and fully registered candidates will identify up to Four (4) activities they are interested in. The activities can be changed every month for as long as they do not clash and the sessions are not fully booked. The changes should be communicated in writing, by sending an email to registrations@peoonline.africa by no later than the 20^th of preceding month or the last working day before the 20^th, should the date fall onto a weekend or a public holiday. The communication should reach PEO by no later than 12h00 of the day.
10. Groups will be limited to manageable sizes. That the relationship is digital does not mean PEO neglects the importance of being able to interact with participants, the best way practically possible.
11. The Operating times as follows:

• The programs run from 1 February till 30 November of each year
• The programs run six days of the week except for a Sunday and public holidays
• The programs are offered between 14:00 – 18h00 during week days and 9h00 – 12h00 on Saturdays
• A detailed schedule of  activities is available under the Calendar on our website

12. Failure to participate in a session for any reason including and not limited to power failure, network connectivity challenges etc, would not warrant any refund. Parents may notify PEO as soon as possible of the challenge so as to explore other arrangements if any.

About the PEO Service Provider Partners

1. Academic Service Partners

PEO has and continues to identity qualified candidates with expertise in various subjects. The Service partners may not necessarily all be employees of PEO. Some of our academic partners are contracted to render the service on a contractual and or on-call basis

Our Academic Support team consists of seasoned educators with a combined years of experience exceeding 200 years. Our team comes from various education background and are well experienced with solid track records to render the services appointed for.

The Academic team consists of retired educators as well as some who may still be teaching in various academic institution.

Please note: Due to the high levels of Educational Output we aim to deliver on, only qualified and experienced educators are consider for our facilitator positions, unless appointed as assistant educators.

2. Extra Mural Activity Service Partners

The Extra Mural Activity Service partners, may not be employees of PEO, rather they could be contracted to render a specific service from time to time.

A background check on each partner is conducted and each one has to provide PEO with a minimum of Three (3) referral / letters or recommendation, backing them up. The PEO service partners may be from anywhere in the world. We do not limit our reach to the Republic of South Africa. We aim to expose our candidates to the best the world has to offer

3. Important to Note about our service partner selection

Despite our program being offered via on-line service, PEO remains vigilant to issues of child abuse and related. Each service partner is required to submit an affidavit confirming that they do not have any criminal records to their name, especially anything related to child abuse.

The Service partners are totally prohibited from establishing a direct relationship with any of the candidates, if at all they may interact with the parents. Should they however be contracted directly by the parents for private coaching, PEO cannot be held responsible for any relationship outside its program.

Other Opportunities (Parents of registered candidates)

PEO is a holistic service offering for a better educational output for our children. Being an associate partner of Grooming The Executive (GTE), we are always on a look out for opportunities young people can explore, through which they may pursue a career in future. Parents of registered candidates would be invited to various engagements on any such opportunities identified

To participate in any such opportunities, the parent should have an active account with PEO, meaning their children must be participating in the program at that point in time.

These activities may be virtual physical

Privacy of information and Other Conflicts

1. The company shall retain personal information of all parties for as long as they are a member of the Program.
2. The information shall not be shared with third parties without any written approval by the customers unless it is in line with the Consumer Protections laws of the Republic.
3. Any opportunities by the third party, deemed worth sharing with the customers, shall be done through the PEO platform and not by availing customer information.
4. The same way the company is committed to Privacy of information and avoidance of other conflicts, the same is expected of other parties. This would include among others the following:

 

1. The service partner cannot solicit direct relationship with customers nor use customer information for any other reason, other than for PEO matters without prior written approval from the company.

How does the Service Terminate?

PEO is cognizant that for one reason or the other, participate may find the need to terminate our service

3. Services for PEO Academic support can be terminated any time by providing necessary notice.
4. Participant can terminate any time within a month of registration, however they will forfeit their application fee. Once the program has commenced, a month’s notice would be required for any termination. The notice has to reach PEO no later than the 15^th of the month ending to avoid charges for the canceled month.
   1. To re-register a full non-refundable application and administration fee would be payable.
   2. Lack of payment for the entire month, with no written explanation will be recognised as termination, but would still require the payment due to be settled
5. The PEO Extra Mural Activity is a month-to-month service. Participant can terminate any time. To re-register a full Admin fee would be payable. Lack of monthly payment for the entire month will be recognised as termination but the outstanding amount would still be payable, for as long as the notice is not served. Participation can be terminated at any time by sending a written notification by or before the 20th of the month to avoid charges for the month following..
6. All terminations should be done in witting to PEO by no later than the 20^th of the current month, and by no later than 12h00 – mid day (not 24:00). The notice has to be sent to registrations@peoonline.africa
7. Should the cancellation notice not reach the company on time, as stipulated above. The cost for the following month will be deemed due and schedule the cancellation only in the month following. (e if cancellation noticed was received on the 2th February at 12:30, the month of March would be deemed not-canceled and due for payment and the cancellation will be effective from April)
8. Once cancellation notice has been received, the candidates would pay registration fee should they need to re-register.
9. The service would otherwise automatically terminate by the last day of November or the stipulated calender date of each year.
10. Registrations would commence again the year following as shall be communicated from on the website.

 

Updated on 05/05/2022 – 1